Antecedents and outcomes of flight attendants’ job satisfaction

Job stress among female flight attendants.

We evaluated the presence of chronic job stressors among flight attendants (FAs) to examine the relationships between these job stressors and psychological distress and job dissatisfaction. Seventy-three female FAs (90% participation) employed at two commercial airlines completed a detailed questionnaire. Standard questions and scale measures were used to assess job stressors, psychological dis...

Employability and personal initiative as antecedents of job satisfaction.

In a changing and flexible labour market it is important to clarify the role of environmental and personal variables that contribute to obtaining adequate levels of job satisfaction. The aim of the present study is to analyze the direct effects of employability and personal initiative on intrinsic, extrinsic and social job satisfaction, clarifying their cumulative and interactive effects. The s...

Antecedents and consequences of job satisfaction in the hotel industry

The purpose of this study is to investigate the antecedents (i.e., role ambiguity and conflict, burnout, socialization, and work autonomy) and consequences (i.e., affective and continuance commitment, absenteeism, and employee turnover intention) of employee job satisfaction. Data obtained from a sample of 671 respondents drawn from 11 international tourist hotels in Taiwan were analyzed with t...

Burnout and Isolation among Flight Attendants: a Test of the Job Demands-resources Model

Flight attendants are typically characterized as being engaged in ‘emotional labour,’ which is defined as the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. Emotional labour is always stressful and may result in negative job outcomes or health problems. Therefore, drawing on the main propositions of the JD-R model, together w...

Job Satisfaction 1 Running head: JOB SATISFACTION/ STRESS Job Stress Related to Job Satisfaction of Nurses